Human relations can sometimes be a dilemma. What was your most challenging situation and how did you handle it?

Here you should not be tempted to get into a lot of detail about human relations. However, try to find a situation possibly in your achievements and key competencies that will help jog your memory about a relevant incident. Remember that this type of question is not a test of what you know but more to ascertain how you would go about resolving a situation in a manner that is the most beneficial to the organisation. You will be looking to ascertain your sensitivity and your diplomacy and your persistence in doing things correctly for the benefit of the company.